Phone: 02 69 254444  |  Email: admin@johnbance.com.au  |  12 Ashmont Avenue Wagga Wagga NSW 2650
John Bance & Son

Frequently Asked Questions

What do I do when someone dies?

Usually the best option is to contact us and we will guide you through what needs to be done as there are different requirements depending on where and how the death occurred. Read our article on Arranging a Funeral.

What is the role of the Funeral Director?

Our role is to coordinate all aspects of the Funeral Service on your behalf. This includes completing all legal requirements and attending to all details regarding the Funeral Service.

Why should I choose an AFDA Funeral Director?

AFDA members and the AFDA Trademark represents security, care and professional service. Formed in 1935, AFDA is the only national funeral service organisation with member firms in every State and Territory.

AFDA member firms are chosen by more than 60% of families to provide funeral arrangements for their loved ones.

AFDA members are bound by a strict Code of Ethics and Practice designed to meet both community needs and expectation in all aspects of service delivery. The code is a reassurance to the community of sincere care and professional service, particularly at a time of uncertainty and distress for grieving family and relatives.

Prospective member firms must comply with required standards for premises, equipment and vehicles (PEV) before AFDA membership is granted. Re-accreditation is required every three years.

The Australian Funeral Directors Association develops and promotes professional standards in the funeral industry. In conjunction with its membership, community groups and professional expertise, AFDA has developed several standards for industry practice. These are based upon fundamental and legitimate occupational health and safety, public health, legal and community standards. AFDA member firms are required to abide by these standards.

AFDA is widely recognised as the authoritative voice on all funeral matters. The Association is a public company, limited by guarantee that is administered by an elected board with a national office and six divisional offices.

Download the AFDA Code of Ethics

What is less expensive – Burial or Cremation?

In Wagga Wagga cremation is less expensive than burial, however in the surrounding shires burial fees vary and may be comparable to cremation fees.

How soon can a Funeral be held?

This greatly depends upon the certification of the cause of death. Sometimes there is the perception that the Funeral must take place relatively quickly, however time should be taken to ensure that the Funeral Service is a true commemoration of the person's life.
Things to be considered could be the need for family and friends to travel to attend the Funeral Service.

Is a viewing necessary?

A "viewing" is the opportunity to see and spend time with the person who has died, prior to the funeral.

It is a personal choice whether to have a viewing or not.

Viewings can offer those chances we wish we had...."if only", to:

  • Finish-off unfinished business;
  • Confirm the reality of death; and
  • To say the "I love you", "I'm sorry", "If only" words we may want to say.

How soon will I get a death certificate?

We will register the death with Births, Deaths & Marriages on your behalf. Generally we receive the certificate within two weeks of the service being held and we then forward this onto the family or their solicitor if instructed to do so.

Who do I need to notify?

Please refer to our helpful checklist.

What are the benefits of Pre-Paid Funeral Plans?

Anyone can take out a Prepaid Funeral Plan regardless of their age or state of health, and in doing so can enjoy the following benefits:

You can protect your family from the distress of making difficult decisions at an emotional time;
Your family will be relieved from any financial burden;
It makes good financial sense. By making all of your choices now, you can fix the price of funeral at today's costs (subject to any specific terms of the contact);
You can ensure that your exact wishes are made known and are carried out;
Prepaying means real peace of mind for you and your family; and

You may be able to maximise your pension entitlement. Any money paid into the Plan is not subject to the income or assets test or deemed earnings rule (according to current legislation).

Please refer to our information on Pre-Paid Funeral Plans.

Are there any restrictions with regards to ashes?

No, as ashes have no legal entity therefore it is completely up to the family as to what they wish to do. Options can be to scatter the ashes (if on private property permission is needed from the owner), inter within a memorial garden, place in an ashes urn, or inter into an existing grave.